This Privacy Policy describes how R Courier collects, uses, maintains, and discloses information collected from users of the https://rcourier.com website, including related website features such as contact forms, account registration, online ordering, order tracking, ETA/login areas, payment-related pages, and other website functionality.

By using this website, you agree to the terms of this Privacy Policy.

Information We May Collect

R Courier may collect personal information from users in a variety of ways, including when users visit the website, complete a form, request information, register for an account, place an order, access online ordering or tracking features, make a payment, or otherwise interact with the website.

The information we may collect may include, where applicable:

  • Name
  • Company name
  • Mailing or business address
  • Email address
  • Phone number
  • Account or registration details
  • Order, pickup, delivery, tracking, and service request information
  • Billing, invoice, payment preference, or payment-related information
  • Messages, questions, comments, or other information submitted through website forms
  • Login-related information used to access online ordering, tracking, ETA board, or account features

Users may choose not to provide personal information, although this may prevent them from using certain website features or requesting certain services.

Non-Personal and Technical Information

We may collect non-personal and technical information when users interact with the website. This may include browser type, device type, operating system, IP address, referring website, pages visited, time spent on the website, and other similar technical information.

This information helps us operate, secure, maintain, and improve the website.

Cookies and Similar Technologies

The website may use cookies and similar technologies to support website functionality, improve user experience, understand website traffic, remember preferences, and help maintain website security.

Cookies may be used by the website itself and by third-party tools or services used on the website, including analytics, trust/security features, accessibility tools, and online ordering or tracking features.

Users may set their browser to refuse cookies or to alert them when cookies are being sent. If cookies are disabled, some parts of the website may not function properly.

Analytics

The website uses Google Analytics to help us understand how visitors use the website. Google Analytics may collect information such as pages visited, time spent on the site, browser type, device information, approximate location, referring website, and other usage data.

This information is used in aggregate to monitor website performance, improve user experience, and better understand visitor activity on the website.

Online Ordering, Tracking, and Account Features

The website may provide links or access to third-party systems used for online ordering, customer login, order tracking, ETA board access, and related courier service functions. Information submitted through these features may be used to identify accounts, process service requests, provide delivery updates, manage billing, and support customer service.

These features may be provided through third-party service providers, including courier/order management platforms. Use of those third-party systems may also be subject to their own privacy practices and terms.

Payments

The website may provide payment-related pages or links that allow users to make payments or access billing-related services. Payment information may be processed by third-party payment service providers. R Courier does not sell users’ personal information.

How We Use Information

R Courier may use information collected through the website for the following purposes:

  • To respond to inquiries, messages, and customer service requests
  • To process account registration requests
  • To provide courier, pickup, delivery, tracking, ETA, and related services
  • To process online orders and service requests
  • To support billing, invoicing, and payment-related activities
  • To send service-related communications, confirmations, updates, or responses
  • To improve the website, services, user experience, and customer support
  • To monitor website performance and usage
  • To maintain website security and prevent misuse
  • To comply with applicable legal, accounting, operational, or regulatory requirements

Sensitive or Confidential Information

Users should avoid submitting sensitive personal information through general website forms unless it is necessary for the requested courier or delivery service.

Where information related to a shipment, order, account, or service request includes sensitive or confidential details, R Courier uses that information only as reasonably necessary to provide, manage, support, or administer the requested services.

Third-Party Service Providers

R Courier may use third-party service providers to help operate the website, provide online features, process service requests, support analytics, maintain website security, provide accessibility functionality, manage online ordering or tracking, and support payment-related functions.

These third-party providers may collect or process information as needed to perform their services. Examples may include website hosting providers, analytics providers, courier/order management platforms, security or trust seal providers, accessibility tool providers, payment processors, and website maintenance providers.

Sharing of Information

R Courier does not sell, trade, or rent users’ personal identification information.

We may share information with trusted employees, contractors, drivers, dispatchers, technology providers, service providers, payment processors, hosting providers, website support providers, or other parties who help us operate the website, provide services, process payments, manage orders, communicate with customers, or support business operations.

We may also disclose information if required by law, legal process, regulatory request, or where necessary to protect our rights, property, users, customers, or the security of our website and services.

Third-Party Websites and Links

The website may contain links to third-party websites, platforms, tools, or services. These third-party websites and services have their own privacy policies and practices. R Courier is not responsible for the content, privacy practices, or policies of third-party websites or services.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information against unauthorized access, alteration, disclosure, or destruction.

Sensitive and private data exchanged through the website may be transmitted using SSL-secured communication where applicable. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

Retention of Information

R Courier retains information for as long as reasonably necessary to provide services, manage accounts, respond to inquiries, maintain business records, support billing and accounting, comply with legal obligations, resolve disputes, and enforce agreements.

Accessing or Correcting Information

Users may contact R Courier to request access to, correction of, or updates to personal information they have provided through the website, subject to applicable legal, business, and security requirements.

Changes to This Privacy Policy

R Courier may update this Privacy Policy from time to time. When we do, we will revise the updated date at the bottom of this page. Users are encouraged to review this page periodically to stay informed about how we collect, use, and protect information.

Your Acceptance of This Policy

By using this website, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use the website. Continued use of the website following the posting of changes to this Privacy Policy will be deemed acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, please contact:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
R Courier
rcourier.com
255 Duncan Mill Rd. #810
Toronto, Ontario M3B 3H9
Toll Free: 1.800.823.5223
Tel: 416.633.6444
Email: info@rcourier.com

This document was last updated on June 16, 2026.