At R Courier, we have been in the medical parcel business for over 29 years. We have served national and international clients by quickly delivering essential medical items. During the past three decades, loyal customers have come to trust us for our excellent customer service, cost-effective pricing, fast delivery, reliability, effective communication system, and passion for safety, especially during a crisis.
We were there for the medical community when the Severe Acute Respiratory Syndrome (SARS) pandemic spread in Canada and resulted in a medical crisis. And we’re here for the medical community during this current pandemic.
At R Courier, we believe that there’s always room for improvement. That’s why we love using technology to enhance our services. In fact, the technological facilities we provide are some of the many reasons to trust us with your medical parcel.
As our client, you can safely follow the progress of your package using the ETA Board. Our ETA board is a password-secured page that shows you your orders, driver information, invoices, delay notices, etc. to help you stay on top of your parcel. Our ETA board offers minute-by-minute updates to help you improve your task management as a busy medical professional.
Our state-of-the-art GPS system provides you with highly accurate delivery and address reports on request for your peace of mind. You can use our system to check the number of parcels picked up from your location and quickly contact a courier directly to resolve any issues. Alternatively, you can reach out to us at 1.800.823.5223 or send us an email for a response.
Our warehouse uses the latest technology to process your orders. This minimizes the chances of errors and ensures that packages are processed quickly.
Online Order Placement
Our robust online order system allows you to place orders conveniently and safely from your office without risking your health during this second spell of COVID-19. It’s easy to use our online system. Simple click the Place Online Order button at the top of the website and follow the instructions.
You’ll need your account number, Web ID, and password to proceed. If you need to register, have your company name, address, email, phone number, a couple of references, and payment and billing preferences handy.
If you have any problems placing an order on our platform, give our account manager a call at 416-633-0050 or drop a fax on 416-633-7764.
Mobile Signature Capture
At R Courier medical courier services —we realize that most medical shipments are invaluable. That’s why we use mobile signature technology to maintain security at drop off. Don’t worry — our couriers are friendly, professional, equipped with the latest safety gear, trained to use their equipment, and trained to follow physical distancing protocols for everyone’s safety.
If you’d rather receive your package without mobile signature capture, then simply call our dispatch, and they’ll leave a note for the courier. Our courier will follow your instructions and leave your package at your mailbox or door, though we don’t hold responsibility for packages delivered this way.
However, we are completely computerized. Our drivers are equipped with radio and digital communication devices. The chances of an error are exceptionally low because our couriers are trained to communicate and use digital printouts.
Invoices & Billings
For your convenience and safety, you can access all your invoices through our platform. You can also receive your invoices to suit your schedule. For example, we can send your invoices bi-weekly or monthly. We can also send invoices with a complete electronic layout.
You can make payments online through the web or direct deposit. Alternatively, if you prefer the old-fashioned way, you can pay by bank wire or a cheque.
We have a large fleet of various sizes that can handle anything from a small envelope to a 53’ trailer load. Moreover, we have a fully equipped service vehicle ready to take over in the highly unlikely event that a vehicle breaks down on the road. Check out the many shipping services we offer in order to find the right delivery for your needs.
These are just some of the exceptional pieces of technology we use at R Courier. We love using technology because it helps us provide our clients with the best possible service.