How R Courier Stays a Step Ahead in the Medical Courier Business

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How R Courier Stays a Step Ahead in the Medical Courier Business

R Courier has been serving hospitals, physicians, health agencies, and major medical laboratories since its humble beginnings back in 1991. Since then, we’ve focused on improving our level of service by hiring only the friendliest and most skilled drivers and customer service representatives in the business.

Whether it’s helping you carry a package, or exchanging a few kind words, we’ve never shied away from genuine connection so you can walk away satisfied with our service. That said, we soon realized that we could turn our customer-centric focus up a notch by expanding our services and embracing the digital age. Read on to learn how we did it!
 

Harnessing the Power of Technology

 
Toronto is one of the busiest cities in the world, one where heavy traffic and an abundance of neighbourhoods might overwhelm an inexperienced delivery service. Thankfully, the case is quite the opposite when R Courier is on the job.

We put our customers’ convenience at the top of our list of ways to excel as a medical courier service. That means our mission is to minimize delivery times by streamlining every part of the process of getting from A to B.

For one, we employ GPS technology to locate the quickest routes and get your package in your hands on time. We view this tool as essential to providing reliable parcel courier services across Toronto, whether it’s rush hour or smooth sailing the whole way there. GPS also helps our service vehicle locate a truck in case of a breakdown and get it up and running without delay.

We care deeply about providing our customers with not only swift but considerate service throughout their time with us. This is why, as a medical courier with mobile signature capture, we save you the hassle of finding a pen and scrambling for a hard surface to sign on. It may seem like a small touch, but it’s an attention to detail that creates memorable experiences, which turn into long-lasting customer relationships and ultimately a stronger community.
 

Data Aggregation

 
We sought to increase transparency with our customers by giving them access to the details of their business with us through a simple and intuitive interface. This is why we created our ETA Board, a password-protected online space where you can view your:

  • Orders
  • Invoices
  • Driver profiles
  • Driver routes
  • Driver performance
  • Delivery times
  • Delay notices

R Courier is the first in Canada to provide this information at your fingertips wherever you happen to be. By gathering all of it in one place, we cut down on messy paperwork, keep ourselves accountable, and keep you in the know so you never have to worry about your parcel.

Drivers of Unparalleled Kindness and Professionalism

As a customer-centric business, we make a point of hiring and training only the most capable of drivers who treat everyone with the utmost respect. They are not only prepared to drive regardless of the conditions, but will do so in the safest way possible in line with their TDG and GHS training. And once our driver arrives with your parcel at your door—you’ll know by their uniform and ID card with their picture on it!—you can rest assured that your experience will be friendly and courteous as a matter of course.
 

A Thorough Suite of Services

 
As a business in one of the world’s most diverse cities, we knew we had to come up with a similarly diverse set of services to fulfil any need. At R Courier, we are continually striving to serve you on your own terms. Here are our current offerings:

  • Regular deliveries will reach their destination by the end of the following business day.
  • Order a rush delivery and we’ll be at your door in under 4 hours.
  • Our direct option is for parcels that need to be delivered in 90 minutes to 2 hours.
  • Urgent deliveries will be transported nonstop until their final destinations.
  • Overnight deliveries will reach their recipients by the following day.

Whatever your request, we’re prepared to meet it with the help of our large vehicle fleet and professional drivers trained to handle everything from a single envelope to hazardous medical goods.

When it comes down to it, our job at R Courier is to keep your business moving through quick and dependable parcel delivery. This is why our customer service representatives will always take the time to understand the details behind your orders so we can more thoroughly realize your objectives. Feel free and give us a call today at 1-800-823-5223 to experience the excellent service that’s kept us in business for almost 30 years.