A number of businesses today rely on technology in order to provide the best services and products to their customers. It’s become so necessary, even, that any company that isn’t using it to their advantage will likely fall behind and inevitably lose out on customers.
When companies utilize technology to transform their business model and streamline their processes, this is often referred to as digitalization. This can take shape in a number of ways depending on the business, but at its most basic level it means using software and automation to complete tasks or run processes that would otherwise be done using manual labour.
How R Courier Uses Technology
As the GTA’s most trusted time-sensitive parcel delivery company, we are constantly seeking ways to improve the way we do business. We realize the importance of digitalization and have made several improvements to our business model over the years.
For example, we utilize GPS technology to provide reliable time-sensitive delivery services in a number of ways. The first is that we are able to keep track of all our vehicles from our dispatch centre and ensure that they are all up and running and on schedule. Another advantage is that our drivers have access to navigation-assistance that will put them on the fastest, most direct route to their destination.
GPS technology isn’t only helpful for delivering parcels on time but also for giving our customers’ peace of mind. By using our website they can check the status of their delivery and get information like where and when it was picked up and delivered.
We are also the first in Canada to offer an account system where customers can use their login info to access detailed information about past and current orders. Using what we refer to as our ETA Monitor Board, they are able to receive up-to-the-minute details about their package, including its location while on-route to its destination.
Our drivers also carry around mobile signature capture devices so that we can capture and maintain a digital catalogue of all signatures that were acquired during a delivery. This allows us to keep detailed reports and information on all of our deliveries, and also gives customers an opportunity to ensure that the right person signed for their package.
Flexible Payment Options and Invoicing
Working with us, you can also expect the convenience of being able to receive digital invoices via email in a variety of different formats including Excel and PDF. You can also access your invoices online including previous payments made for older orders.
We also accept payments online or through direct deposit, wires, or cheques. The flexibility we offer with our payment and invoicing options is all meant to provide our customers with convenience and ease-of-use when it comes arranging courier services.
Place Your Orders Online
You can also conveniently place an order online using our Online Order System. All you need to do is fill out our online registration form first and submit it online or print it and send it in via fax. Once you have an account with us it’s easy to login and place orders.
While R Courier values the use of technology, we also understand the need for human interaction and communication when it comes to conducting business. That’s why you can arrange a meeting with our Account Manager in person for any special requests in regards to your courier service needs.
So the next time you are looking for a courier company that can provide both the convenience of the latest technology combined with personable, customer interaction, then look no further – R Courier has just what you need.
