From quaint towns to thriving cities, one thing remains true: in the medical profession, time is of the essence. We don’t deal with illness and injury when it’s convenient, we must do so as quickly as possible, because a few seconds can make a lasting difference to a patient’s health.

A patient may not be able to move forward with treatment until their doctor goes over their test results. Or a university laboratory might need certain chemicals or equipment for an expensive, multi-year experiment where the next medical breakthrough hangs in the balance.  If the goods are in a different location, medical professionals won’t be able to take an hour out of their busy days to retrieve them.

Instead, they’re going to need reliable medical parcel delivery services customizable to their needs. That’s where R Courier comes in with our growing reputation for excellence since 1991. It all comes down to fuelling our business with your satisfaction. It’s been a winner of a strategy and we wouldn’t dream of changing it. Here’s what it’s all about.

We Pride Ourselves on Professionalism

We want our drivers and customer service representatives to treat clients with the kindness they deserve. That’s why we train them to be cordial and accommodating in every situation. If one of our employees engages you in conversation, it’s because we don’t see you as just a client, we see you as a member of our community.

The R Courier team also has the technical skills to handle your extremely fragile and potentially hazardous delivery. All of our drivers hold a license to transport dangerous goods and will practice the utmost care with matters of health and safety. There’s no excuse for being anything less than meticulous. That’s the R Courier way.

Our small but active role in your success calls for rigorous pre-planning in case of the unexpected. Through GPS technology, drivers can map their routes out to avoid traffic congestion. They can also rely on our expert dispatchers for up-to-the-minute updates as they come in.

Of course, no deliveries would be possible without reliable vehicles, which we regularly inspect to make sure they’re in good working order. If one of them does happen to break down, drivers can simply radio for our trusty service vehicle to zip right over and get them on their way.

Our Business Is Built on Transparency

To maintain our leadership in the medical courier business, it’s crucial that our clients understand how we keep to tight deadlines. Given the delicacy and complex nature of the materials we transport, letting you into our process is the least we can do.

This is why you can easily track your medical parcel and put your mind at ease. We answer to you, so it’s only right to invite you along for the ride. You’ll also have access to your driver’s performance record so you can feel extra secure about trusting us with your business. We may not be able to control the flow of traffic, but we can put your needs first throughout our time together.

In the event of a delay, we’ll let you know about it through our ETA Board so you can keep your own clients in the loop. As the first medical delivery service in Canada to provide real-time pick-up and delivery times, R Courier lives at the forefront of customer-centricity.

For us, it is a constant reward to take stress away from doctors and researchers who are already dealing with a full plate and then some. Our logistical prowess, combined with our top-shelf service, allows them to worry about one less thing as they try to make our world a better one to live in. Be sure to read for more information about our commitment and dedication to you. As a small player in enabling our collective future, it’s our mission to give our all to everyone we work with.